1) At the time your reservation is made, a minimum of 50% of the rental amount is required.
2) All orders must be paid in full by delivery date..
3) Payments made with check must be made 5 days prior to delivery.
4) Payments made with credit card require no additional deposit.
5) Full payment of linen is required when reserving and is non-refundable
6) We do not reserve items until deposit payment has been received and we have a signed contract on file.
Terms
1) At the time of reservation, we must have a signed reservation and 25% payment to hold your reservation 50% for orders over $200.00
2) If either item is not received, your order will remain a quote, not a reservation*.
Cancellation Policy
1) Reservations requires 25% of all charges to be paid as deposit.
Full payment of linen is required when reserving and is non-refundable.
2) Cancellation fee of 25% of total will be withheld from your initial payment if reservation is cancelled 10 or more days prior to delivery date. A fee of 50% will be withheld if cancelled 5-9 days prior to delivery date, and 100% of all rental fees are non-refundable if cancelled 5 days or less prior to delivery date.
3) All changes to reservations less then 24 hours prior to event subject to minimum $50.00 change order fee.
1) We reserve the right to modify charges for broken, missing, damaged, dirty items up to 48 hours after items have been received prior to going through FINAL inspection.
Delivery & Set-Up
1) Typical delivery/pickup hours are Monday through Friday 7:30am - 9pm. Additional delivery charges will apply for orders requiring delivery/pickup before or after our typical hours of operation noted above.
2) If you require delivery outside of our normal delivery times a minimum additional overtime fee will apply.
3) We cannot guarantee a specific delivery time To find out when your order is scheduled for delivery, please call the day before the delivery date indicated on your contract.
4) For a weekend event, we may deliver as early as Friday. If you are scheduled for a Friday delivery, we may call you at the beginning of the week and move the delivery day up a day or two according to our workload and weather conditions.
5) Pickups that are scheduled for Monday may be pushed back to a later day due to inclement weather or other scheduling issues. Your flexibility is greatly appreciated by our staff. Keep in mind that the safety of all equipment is the customer’s responsibility from the time of delivery to the time of pickup.
6) All delivered equipment is dropped off in stacks as close to your requested area as can be reached with our delivery vehicle, according to prior submitted layout/directions sent by the customer.
7) If items must be transported to specific area, i.e. (inside building, up stairs, elevators, etc.), customer is to pay additional minimum fee of $25.00-$50.00
8) Set up and break down service for chairs & tables is available at an additional fee.
9) If you set up the equipment, it is also your responsibility to break it down into stacks and return it to the place where it was delivered.
10) All items being picked up must be in the same location to where we delivered.
11) We will not set-up any items, tents included, unless we have received a drawing/diagram of requested placement minimum of five (5) days prior to event.
12) Changes made at location regarding placement of items will be subject to an hourly fee of $50.00 per hour, per person, with a $50.00 minimum fee.
13) Yes, tables and chairs must be spot cleaned and returned in same condition as they were delivered. if not cleaning fee will be applied automatically at $25 minimum charge
Linens
As a service to our customers, we offer the rental of top-quality linens and napkins in a variety of colors and sizes. Linens must be reserved at least 15 days in advance and paid in full at time of reservation. Once the linens are reserved there cannot be any cancellations allowed no exceptions. Last minute additions to linen orders may be possible but they are costly. When picking-up linens, you are responsible for verifying that you are receiving the appropriate number. All linens must be returned in the supplied laundry bags, free from any burns, wax, tears, pins, tacks, abrasions, etc.
The customer is responsible for the replacement cost of any missing or damaged items. Shake out any loose debris from linen (food, petals, decorations, etc). Failure to remove all loose debris will result in a fee of $2.00 per linen.
We reserve the right to make final inspection of linens when we perform our cleaning/pressing procedure. Typically, this process will be done within 72 hours; after which you will be notified of missing or damaged items.
